Blog

Process Over Hierarchy - CEO Insights on Enterprise Social

In a fascinating 2-part series of posts on Linkedin Laurie Lock Lee captures and puts into context insights from David Thodey ex-CEO of Telstra and an enlightened advocate of enterprise social networks. Read more...

Turning Strategy Into Action via Enterprise Social Networks

When I saw a quote from Bill Quirke about the "real value of internal communication" it nudged in me the often-felt frustration in seeing enterprise social networks (ESN) being deprecated to simply vehicles for "communication" and "collaboration". As for internal communication the real value of an ESN is to drive actions which reflect business strategy. Read more...

Why Executive Leaders Don't Need to Use Social

In this world of "digital business" and social technologies there is a rising crescendo of demands on executives to "become social" e.g. to become the Social CEO. And many executives are reacting to this pressure and are feeling the need to use social technologies and are (reluctantly) beginning to do so. But they are making a mistake. Read more...

Enabling the Experience of Wholeness with Enterprise Social Networks

We used to talk about customer satisfaction as a key measure of how we were travelling as a business and we also found connections between happy staff and happy customers, that’s been known for a long time. The idea that when staff are happy, customers are happy is at the heart of business. But we still separated the two metrics and saw the two sets of people as performing different roles - one the staff member performing the role of creator and provider of services - the second as customer who is the consumer of our services. Read more...

How Fully-networked Companies get better ROI from Social Technologies

Recently McKinsey stated that fully-networked organisations achieve greater benefits from their deployment of social technology, and it happens in part in unexpected places. McKinsey noted new product development and demand planning as two "unexpected places". What is it about fully-networked organisations that allows them to gain greater benefits from their social technology investments? Read more...