Blog

Strategies for building world-class communities: Constantly evolve

In our last blog on the topic Strategies for building world-class communities we reviewed Strategy #4 - Be visible and engaged and in the final blog we review the requirement to Constantly evolve.  Read more...

9 Components of World-Class Communities

We define a community as “regular interaction among members who are united by a common interest (or experience) that allows for relationships to be formed”.

While almost every community evolves along a lifecycle, every community is indeed unique, with distinct goals, member characteristics and needs, and purpose. All design choices (for technical or social architecture) must be driven by purpose, so community purpose is paramount.

Successful and sustainable communities have focused, well-defined purposes that are directly tied to the sponsoring organisation’s mission. Purposes should be defined in terms of the benefits to the community’s stakeholders and the specific needs that the community will be organised to meet. This is what makes public communities like Facebook differ from Business communities.  Read more...

How Collaboration is Operationalized

Social business, as an enterprise-wide endeavour focused on collaboration and engagement, has to include thorough processes and structures for such things as strategy, change management, governance, architecture, cross-company and cross-functional communication and coordination, federated organisation, change control, pilot projects, and outsourcing selected areas.   Read more...

How Virtual Reality Killed Physical Legacy Retail in Australia

Oculus VR LogoWhat is it about Facebook buying Oculus that really sets your hairs tingling on the back of your neck? Perhaps nothing! But for me it is the realization that one of the smartest and most operationally excellent companies on the planet - Facebook - has something figured out and I don't have a clue! So here's my guess. And the news for sleepy legacy retail, as one example of the impact, is not good. And where to most easily find sleepy legacy retail than Australia - so here is where it is going to hurt, in a big way. Here's why I think so. Read more...