Telligent, the community platform formerly known as ... ah, Telligent, has emerged from being acquired and rebranded 2 years ago by Zimbra to become a Verint company. As one of the oldest and most successful Telligent partners we are looking forward to the further evolution of the Telligent + Verint capabilities.
Telligent Community retains its strengths
Throughout KINSHIP's long association with Telligent we've been able to re-affirm our initial reasons for carefully selecting Telligent as an enterprise social network of choice from among the many. It remains one of the few with a totally consistent approach across the spectrum from completely closed and private internal communities e.g. for Boards, through membership only internal and customer communities through to open public communities, and everything in-between.
It also has leading community analytics, well before many others in the market, provides for webparts and widgets which can be embedded in other systems where work is done, allows for very flexible design and UI / UX configuration and integrates with other enterprise-wide infrastructure such as search (via a full suite of RESTful APIs, SDKs and other tools).
These are some of the reasons clients such as Channel 10 (public TV Show communities), Telstra (internal enterprise social network), Multicultural NSW (whole website and internal and public communities), and VicHealth (public consultative forums e.g. obesity) have elected to buy Telligent over other community platforms, and internationally why Dell, XBox and Texas Instruments are among the buyers.
Also key, is the fact that KINSHIP follows a strong design and user engagement methodology ensuring best practice community strategy and implementation results in real work outcomes for operational work. We are very use-case focused and do not rest comfortably with the notion that internal and external communities are just to improve or expedite "communication and collaboration". We focus on specific uses cases and value maps and metrics on a detailed vertical basis. The "horizontal" aspects of "communications" will to some degree look after themselves, but won't prove the value.
In other words - integration into how real work is done is critical, as proposed by McKinsey.
We're looking forward to working with the new Telligent, and Verint to expand the opportunities for our clients to make effective use of online communities and enterprise social networks.
Telligent Verint Press Release
I am pleased to inform you that Verint Systems has acquired the Telligent® business from Zimbra, Inc.
What does this mean to you?
This acquisition offers the opportunity for your organization to enhance the enterprise-class community capabilities you currently enjoy from your Telligent Community solution with Verint’s market-leading customer engagement optimization solutions. You can now benefit from a single source to acquire and build an omnichannel solution for capturing, analyzing, and enabling users to act on intelligence across customers’ voice, chat, email, web self-service, social, and community channel experiences.
Verint® is a global leader in Actionable Intelligence® solutions and serves the customer engagement optimization, security intelligence, and fraud, risk, and compliance markets. Its customer engagement optimization platform includes customer analytics,engagement management, and workforce optimization solutions that enable organizations to enrich customer interactions, improve business processes, and optimize their workforces.
Together, Telligent and Verint can help your organization take the next step in digital transformation. In addition to providing your customers with social communities, you can offer them real-time engagement and consistent, contextual, and personalized service across channels. You can manage the entire customer experience holistically across touch points, gain deeper insight into customer sentiments and rising trends, and use this knowledge to create greater value from every interaction. You can also benefit from doing business with a strong global company with deep resources to drive innovation and customer satisfaction.
How does this acquisition impact your existing Telligent Community solution?
As Telligent, A Verint Company, we are completely focused on creating the best community solution for our customers. Your investment in the Telligent Community product (formerly Zimbra Social) is protected, and your agreements with us remain in effect. Please visit our new Telligent.com website and community to learn more about some of the exciting plans we have.
In the months to come, we will provide more updates about the combination of our companies and portfolio of solutions. We are actively preparing for our Telligent Community 9.0 release and you can preview it running our new community. In the meantime, we encourage you to contact your customer success manager with questions or to learn more about how this new combination of capabilities can help you enhance operational effectiveness and deliver better sales and service experiences.
As always, we thank you for your business and ongoing partnership, and look forward to exploring new, exciting ways that we can work together.
Vice President and General Manager, Social Communities
Telligent, A Verint Company