Leading up to our February 27 Melbourne Business Lunch - where our guest Jeremy Scrivens is discussing Appreciative Inquiry we've published a series of 4 posts on the topic - and how it relates to social media. In this series of posts we explored how connecting people in open, authentic conversations together on social media will do more far more good than harm. The series covered the background to Appreciate Inquiry, the application in a case study and how internal enterprise social networks can help:
- Firstly Jeremy discussed how many managers are struggling with the potential of social media to harness and connect the talents and passion of their people to collaborate for good. This is because their inherent company culture is built on distrust and compliance - rather than trust and contribution. He asks - Do you approach your social media policy through the lens of compliance and stopping bad things happening, such as cyber bullying, or do you approach your social media policy from the lens of what is possible?
- In his second post Jeremy explores the role of social media in engaging employees in positive conversations about contribution. He notes that Contributors are worth six times more to the bottom line of their organisations than their non-engaged or Compliant colleagues according to the Gallup Group's recently released comprehensive State of the Workplace survey of employee engagement across 140 countries. The Contributors are the group who readily embrace change, who do the right thing on social media but who are also authentic, open and highly collaborative. They look to grow the organisation with their colleagues; to explore, to take risks in the interests of discovery and to work for the greater good. Leaders who use Appreciative Inquiry to focus the conversion on contribution grow their share of Contributors in the workplace and reap further benefits.
- Thirdly Jeremy presents a case study of how a small business transformed its culture of compliance to a Culture of Kindness. Magic Mushrooms (MM) produce mushrooms of the high quality but, like so many fresh produce businesses in Australia their people were engaged in a culture of compliance, not Kindness. It was a constant battle to maintain quality and the owner, Brian, was spending seven days a week supervising compliance. But Brian had heard about Appreciative Inquiry from his cousin and set about a transformation in Magic Mushrooms' culture, product and service quality and business outcomes. Part 3 is their story.
Appreciative Inquiry seeks to unlock innovation and bring creativity to the forefront - focusing on strengths to transform organisations to a high-engagement high-commitment workforce. Our guest blogger Jeremy Scrivens suggests a new focus whereby managers develop an eye that can appreciate and surface the good and the possible in order to bring about the elevation and combination of strengths to the customer and the world. So how can enterprise social networks play an enabling role in helping achieve the transformation goals of Appreciative Inquiry?
Clearly this kind of transformation requires a lot of effective communication and collaboration. Enterprise Social Networks enable that communication and collaboration - which is the topic of our 4th post on social media and Appreciative Inquiry. In summary, social media provides the opportunity to engage people and have them contribute.
Jeremy Scrivens is a Guest Blogger, Work Futurist, and Principal of The Emotional Economy At Work whose work involves mentoring business leaders to engage more of their people emotionally on a shared journey of contribution, resulting in sustainable profits, achievement of vision, business goals and happy staff because they are engaged from who they are to be all they could be. Contact Jeremy @jeremyscrivens Linkedin: /jeremyscrivens
Hear Jeremy speak on this topic at our Business Leaders Luncheon February 27th, in Melbourne. Free, by invitation, limited places.
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