Blog

How the Social Chain Enables Effective Organisational Change

While in the past organisational transformation has often been accompanied by a well-crafted "message" from the CEO or Executive Management, we've found that social technologies not only allow but demand more authentic and wide-spread participation - right from the start. McKinsey, in a recent research report, also emphasises the important role of social technologies play in re-imagining the "future story". Read more...

Future of Work is The Restoration of Authentic Community at Scale

Kindness-Future-Of-Work-Jeremy-ScrivensFor years we have talked about customer value and mapped it but now we are switching to the deeper word kindness in business because it is the future currency of "NexGen" Social Business. In the Future of Work people are part of a living ecosystem as a co-caring creative commons, underpinned by a Culture of Kindness which draws young people from the heart to collaborate for social good with their customers as partners doing life together. Read more...

Enabling the Experience of Wholeness with Enterprise Social Networks

We used to talk about customer satisfaction as a key measure of how we were travelling as a business and we also found connections between happy staff and happy customers, that’s been known for a long time. The idea that when staff are happy, customers are happy is at the heart of business. But we still separated the two metrics and saw the two sets of people as performing different roles - one the staff member performing the role of creator and provider of services - the second as customer who is the consumer of our services. Read more...

Ross Dawson - Reflecting on the Future of Work

It has been a real pleasure to participate in the KINSHIP enterprise Future of Work roadshow in Sydney, Canberra, Melbourne and Brisbane over the last week, supported by IBM. Read more...

How Fully-networked Companies get better ROI from Social Technologies

Recently McKinsey stated that fully-networked organisations achieve greater benefits from their deployment of social technology, and it happens in part in unexpected places. McKinsey noted new product development and demand planning as two "unexpected places". What is it about fully-networked organisations that allows them to gain greater benefits from their social technology investments? Read more...